A virtual assistant for your website

Your website gets a virtual assistant that is a lifelike, conversational agent providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A user simply chats with the virtual assistant (or chatbot) which acts as a guide, taking customers on a tour of the website, providing answers, guiding them in their shopping decisions, and seamlessly escalating to agent-assisted channels when necessary. The virtual assistant provides the frontline support so your customer service staff can concentrate on more complex tasks and individual advising.

Features

  • Brand-aligned avatar-based chatbot
  • Natural Language Understanding (Text-NLU) capability
  • Seamless, context-full escalation to assisted channels

A chatbot application (2-steps-Car-rental) that offers text NLU is available on our Demo Portal.

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