Requirement Analysis

Independent consultancy services regarding customer contact portals and their uses.

Analysis of the requirements in the context of a feasibility study:

  •   - Development of a self-service strategy.
  •   - Determination of the target or customer groups.
  •   - Interface analysis of systems to be connected (CRM systems, call center etc.).
  •   - Definition of business processes.
  •   - Development of a communication concept.
  •   - Design of a flexible portal architecture.
  •   - Risk analysis.

The result of this phase is a feasibility study which serves as a basis for the concept and design phase to follow.

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