•   - Support with the installation of the necessary hardware and software components.
  •   - Development of all necessary interfaces to the back-end systems.
  •   - Production of the audio files for the voice dialogs.
  •   - Development of grammars for the speech recognition
  •   - Production of the graphics for the customer front-end.
  •   - Development of the websites.
  •   - Development and testing of the service applications.
  •   - Provision of storage functions for the raw data for ongoing indicator analysis.

The completion of this phase comprises the finished service applications that become an element of quality assurance.

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